Thank you for choosing Kyptronix LLP for your website development needs. We strive to provide the best possible service to our clients. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be provided by Kyptronix LLP for website development services.
1. Refund Eligibility:
1.1. Refunds will be considered on a case-by-case basis and will be granted solely at the discretion of Kyptronix LLP.
1.2. Refund requests must be made in writing and sent to [Contact Email Address]. Please provide detailed information about the reason for your refund request, along with any supporting documentation.
2. Non-Refundable Services:
2.1. Certain services provided by Kyptronix LLP are non-refundable. These include but are not limited to:
2.1.1. Domain name registration fees.
2.1.2. Third-party services or products procured on your behalf, such as web hosting, SSL certificates, plugins, or premium themes.
2.1.3. Customizations or modifications made to the website based on your specific requirements, once the work has been initiated.
2.1.4. Any work completed or services rendered by Kyptronix LLP, as agreed upon in the project scope or milestone documentation.
3. Refundable Services:
3.1. Refunds may be granted for the following scenarios:
3.1.1. If Kyptronix LLP fails to initiate the project within [specified time] from the agreed-upon start date due to internal reasons.
3.1.2. If Kyptronix LLP fails to meet the project deliverables and milestones outlined in the project scope or agreement, and reasonable attempts to rectify the situation have failed.
3.2. Refunds will be processed for the specific portion of the services that were not delivered or completed satisfactorily, as determined by Kyptronix LLP.
4. Refund Process:
4.1. Once a refund request is received, Kyptronix LLP will review the request within [specified time].
4.2. If the refund request is approved, Kyptronix LLP will issue the refund within [specified time] to the original payment method used for the transaction.
4.3. In cases where partial services have been provided, the refund amount will be calculated based on the portion of the services that were not delivered or completed satisfactorily.
5. Communication and Dispute Resolution:
5.1. If you have any concerns or questions regarding our refund policy, please contact us at [Contact Email Address]. We are committed to resolving any issues or disputes promptly and amicably.
5.2. In the event of a dispute that cannot be resolved through direct communication, both parties agree to engage in mediation or arbitration to reach a mutually acceptable resolution.
6.1. Kyptronix LLP reserves the right to amend or modify this refund policy at any time without prior notice. The updated policy will be effective as of the date of its publication on our website.
By engaging Kyptronix LLP for website development services, you acknowledge and agree to the terms and conditions outlined in this refund policy.
If you have any further questions or require clarification, please do not hesitate to contact us.
Thank you for choosing Kyptronix LLP